Public Works staff maintain and repair drainage issues within public streets, public right of way and roadway easements. The Engineering division responds to resident reports of common drainage problems. Staff act as a resource, and provide assistance (site reviews, ideas, recommendations, contacts, etc.) when it comes to concerns located on private property. Property owners are responsible for resolving drainage issues such as localized low areas, inadequate sheet flow away from homes, property line drainage swales and sump pump issues.
Depending on the location of the drainage issue, staff often coordinate efforts with the Coon Creek Watershed District (CCWD). In addition to drainage concerns, staff also provide information and assistance to residents with questions about algae or plant growth in City and privately-owned stormwater ponds, as well as respond to floodplain and insurance requests.
Due to current workload and unusually heavy rainfall the past few years, responding to these requests in a way that provides meaningful recommendations can take time, and often lead to property owner frustrations. Currently, the City does not have a formal policy to address these types of citizen concerns. Staff believe a policy could better guide residents who contact the City with questions and concerns, and provide a standardized process for making recommendations.
With regard to the 2017 concerns raised, staff has attached a location and issues maps that outlines the general information relevant to each location for discussion purposes.